FAQ

How much will it cost to ship my order?

Shipping costs vary by order total and can range from $6.95 to $15.95. For express and overnight delivery, add $10 and $15, respectively.

When can I expect my order to ship?

At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. This estimated delivery date includes processing as well as extra time to account for weekends and/or national holidays. Express or overnight orders placed after 1 PM typically ship the next business day.

Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered. You will be alerted in both instances. In the event of a backorder, we will provide an approximate date of shipment.

Can I cancel or modify my order before it ships?

As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you have placed your order, you do have a short window of time to cancel items from your order before they begin processing. Please note that this will cancel all quantities of the item from your order. Only eligible items will be shown. If you do not see the “Cancel Items” option in the order details, that indicates that we are unable to process a cancellation. Once you have received your order, you may return or exchange any eligible items.

How will I know when my order has shipped?

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.

Contact Us:
E-mail: service@dillardsonlineshop.com
Phone: +1 201-805-2175
Location: 84 haven avenue, Bergenfield, NJ 07621, USA

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